90-Day Limited Warranty - warranted against breakage or malfunction under normal use due to defects in material or workmanship. Bertha will repair or replace the piece free of charge. After 90 days, each item is subject to the specific policy and may incur a fee.
NOTE: the warranty will become null and void if the product is misused, abused, tampered with, or taken apart. The warranty does not cover any incidental; consequential or special damage arising from any or all uses of the item. Sunnies To You reserves the right to deny warranty repair or replacement of an item if the item is deemed to possess a flaw that is not due to manufacturing fault, defect, or error.
I received a defective item, what do I do?
Defective items may be replaced at no cost to you within one week of delivery. Upon verification and approval of eligibility, a replacement item will be shipped at our cost, and a return shipping label will be included in the package to return the defective item to us. If the item to be replaced is no longer in stock or unavailable, you will be given the opportunity to choose an alternative replacement item.
For defective item claims outside one week of delivery but within 30 days of the purchase date, a return shipping label will be provided to ship the item to our warehouse for inspection. Upon receipt, a determination will be made if the item is eligible for replacement or if repairs are to be performed. The replacement item, or repaired item, will then be shipped to you at no cost.
Please contact customer service at email@example.com to request replacement item(s) and the appropriate instructions.
My item requires repair, where do I send it?
Please contact customer service for a RMA (return merchandise authorization) number and specific instructions regarding the repair of your item. For repairs that are not covered by the warranty, an estimate for any associated fees will be provided. Before repairs are performed, any repair fees must be paid before shipping the item to our warehouse, or must be included with the item. Please allow 2 – 4 weeks for repairs to be performed. Please note that delays such as holidays, parts backorders, or unique repairs may affect actual repair and / or shipping times. Return shipping labels are NOT provided for repairs of any kind outside 30 days of purchase.
NOTE: if an item is repaired while under warranty coverage, the current warranty period is not replaced or extended, nor is a new warranty coverage period implied.